Privacy Policy & SMS Terms
Effective Date: June 22, 2026
Introduction
Let’s Face It by Cindy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, appointment requests, consultations, treatment services, text messages, email communications, and other interactions with our clinic.
By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information when you:
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Request an appointment or consultation
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Complete a contact form on our website
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Contact us by phone, text message, email, or social media
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Subscribe to newsletters, promotions, or special offers
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Purchase products or services
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Participate in surveys, contests, or promotions
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Submit reviews, testimonials, or feedback
Information collected may include:
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Name
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Phone number
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Email address
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Mailing address
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Date of birth
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Appointment details
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Treatment history
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Health information relevant to treatment suitability
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Photographs and videos related to treatment
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Any information voluntarily provided by you
How We Use Your Information
We may use your information to:
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Schedule and manage appointments
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Provide aesthetic and wellness treatments
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Respond to inquiries and customer service requests
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Send appointment confirmations and reminders
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Provide treatment follow-up instructions
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Process payments and transactions
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Improve our services and client experience
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Send marketing communications when consent has been provided
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Maintain treatment records and comply with legal obligations
Medical Information
Certain services may require the collection of health-related information to determine treatment suitability and provide safe care.
Health information provided to us is treated confidentially and is used only for treatment planning, record keeping, clinic operations, and compliance with applicable professional and legal requirements.
Photography and Treatment Images
As part of providing aesthetic treatments, Let’s Face It by Cindy may take photographs or videos before, during, and after treatment to document treatment progress, assess results, and maintain treatment records.
With your express consent, photographs and videos may also be used for:
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Website content
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Social media marketing
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Before-and-after galleries
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Advertising and promotional materials
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Educational content
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Printed marketing materials
Clients may choose to consent to treatment photography while declining the use of photographs or videos for marketing purposes.
Consent for future marketing use may be withdrawn at any time by contacting us in writing. Withdrawal of consent will not affect materials already published or distributed before the withdrawal request.
Email Marketing Communications
With your consent, we may send email communications regarding:
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Promotions and special offers
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New treatments and services
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Educational skincare information
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Product announcements
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Clinic events and updates
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We do not sell or share your email address with third parties for their marketing purposes.
Information Sharing
We do not sell, rent, or share your personal information with third parties except when necessary to:
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Provide services you have requested
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Process payments
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Maintain business operations through trusted service providers
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Comply with legal obligations
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Protect our legal rights
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Analytics
Our website may use cookies, Google Analytics, Google Tag Manager, and similar technologies to improve website functionality, measure website performance, and enhance user experience.
These technologies may collect information such as browser type, device type, pages visited, referral sources, and time spent on the website.
You may disable cookies through your browser settings; however, some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
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Provide services
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Maintain treatment records
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Comply with legal, regulatory, and professional obligations
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Resolve disputes and enforce agreements
Information that is no longer required will be securely deleted or destroyed when appropriate.
Third-Party Services
Our website may contain links to third-party websites, booking platforms, payment processors, social media sites, or other services.
We are not responsible for the privacy practices of third-party websites or services and encourage users to review their privacy policies.
Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from minors without appropriate authorization.
Your Privacy Rights
You may request:
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Access to your personal information
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Correction of inaccurate information
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Deletion of information where permitted by law
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Restriction of certain processing activities
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Information regarding how your data is used
To exercise these rights, please contact us using the information below.
Contact Information
Let’s Face It by Cindy
470 Dundas Street East, Unit 50
Belleville, Ontario K8N 1G1
Phone/Text: 613-779-7266
Email: info@lfibycindy.ca
Website: www.lfibycindy.ca
SMS Terms and Conditions
SMS Program Description
By opting into SMS communications from Let’s Face It by Cindy, you agree to receive text messages related to:
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Appointment confirmations
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Appointment reminders
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Appointment updates
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Treatment follow-up communications
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Customer service notifications
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Promotional offers and clinic updates (when consent has been provided)
Message frequency may vary.
Message and data rates may apply.
Consent to Receive Text Messages
By providing your mobile phone number and opting in through our website, forms, or other consent methods, you authorize Let’s Face It by Cindy to send SMS messages to the mobile number provided.
Consent is not a condition of purchase.
Opt-Out Instructions
You can cancel the SMS service at any time by replying STOP to any text message.
After you send the SMS message “STOP” to us, we will send a confirmation message indicating that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
If you wish to be removed from receiving future communications, you can opt out by texting STOP.
Help Instructions
If you are experiencing issues with the messaging program, reply HELP for assistance.
You may also contact us directly:
Phone/Text: 613-779-7266
Email: info@lfibycindy.ca
Website: www.lfibycindy.ca
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Message Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have questions about your text plan or data plan, please contact your wireless provider.
Privacy
Your privacy is important to us. Please review this Privacy Policy to learn how your information is collected, used, and protected.
Changes to This Policy
We reserve the right to update this Privacy Policy and SMS Terms at any time. Changes will be posted on this page with an updated effective date.
Continued use of our website or services following any updates constitutes acceptance of those changes.
